Job Description
RESPONSIBILITIES
To support, govern and contribute to a fully integrated and aligned IT Strategy
•Liaise, work together with- and advise your colleagues within different RC’s and disciplines.
•Execute the processes and best practices necessary to work according to the direction and Strategy of Group IT (and make suggestions for improvement if required).
•Update and organize all system related documentation and working instruction in the central repository.
•Ensures quality and accurate information of software assets in the CMDB
•Support the Network and System team in solving cross-discipline complex problems.
•Work on four main areas (Implementation, Support, Monitor, Report)
To ensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you are to:
•Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business.
•Participate in project implementation when required.
•Ensure a cross functional alignment to minimize down-time within the overall IT landscape
To ensure that you understand and manage your stakeholders and their requirements as well as having assigned activities completed successfully, you are to:
•Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner.
•Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises.
•Complete tasks in compliance with applicable standards and work procedures.
•Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance as required.
•Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions.
•Perform thorough self-check of all solutions prior to release for use by stakeholders.
•Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality.
•Network with stakeholders to serve as a source of support in executing project
•Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders
JOB REQUIREMENTS
▪Bachelor in IT related field.
▪Minimum 6-8 years’ experience in combined Software Support and developer role
▪Familiar with hybrid cloud environment
▪Must possess relevant software experience or cloud certifications – ServiceNow, Azure, PowerBI, SharePoint, AVEVA, SCOM
▪Must possess hands-on technical experience in ServiceNow, SCOM, PowerBI, SharePoint
▪Must possess either Oracle or SQL DB experience.
▪Must possess hands-on technical experience in maintaining Windows OS
▪Possess security, OS and network knowledge with some experience especially in cloud environment will be added advantage.
PERSONAL SKILLS
▪Team player and taking an active role to train and educate others.
▪Good organizational skills.
▪Proactive and curious.
▪Ability to work accurately and quickly.
▪Energetic, independent, self-motivated and able to manage complexity.
▪Able to travel overseas when required.
▪Required to work after office hours or on weekends when necessary.