Job Description

IT Software Specialist

PRINCIPLE ACCOUNTABILITIES:

• The IT Software Specialist is responsible for applying the discipline knowledge and to act as its true partner to the Company’s business users in providing system support. You advise within your area of expertise, and you are to remain at the forefront of technology developments to identify innovative methods to carry out assigned tasks that will increase the overall quality and efficiency.
• Liaise, work together with- and advise your colleagues within different RC’s and disciplines;
• Execute the processes and best practices necessary to work according to the direction and Strategy of Group IT (and make suggestions for improvement if required);
• Update and organize all system related documentation and working instruction in the central repository;
• Ensures quality and accurate information of software assets in the CMDB
• Support the Network and System team in solving cross-discipline complex problems;
• Work on four main areas (Implementation, Support, Monitor, Report)
• Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business;
• Participate in project implementation when required;
• Ensure a cross functional alignment to minimize down-time within the overall IT landscape.
• Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner;
• Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises;
• Complete tasks in compliance with applicable standards and work procedures;
• Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance as required;
• Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions;
• Perform thorough self-check of all solutions prior to release for use by stakeholders;
• Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality;
• Network with stakeholders to serve as a source of support in executing project
• Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders

REQUIREMENTS:

• Minimum 8 years’ experience in combined Software Support and developer role
• Familiar with hybrid cloud environment
• Must possess relevant software experience or cloud certifications – ServiceNow, Azure, Power BI, SharePoint, AVEVA, SCOM
• Must possess hands-on technical experience in ServiceNow, SCOM, Power BI, SharePoint
• Must possess either Oracle or SQL DB experience
• Must possess hands-on technical experience in maintaining Windows OS
• Possess security, OS and network knowledge with some experience especially in cloud environment will be added advantage
• Energetic, independent, self-motivated and able to manage complexity
• Able to travel overseas when require
• Required to work after office hours or on weekends when necessary.